Westec InterActive has pioneered video-based intelligence solutions that improve safety and security as well as positively impact overall business performance; each of our services was created and has proven to benefit both the top and bottom line. For more than 10 years, we have monitored business locations for America’s largest retail and restaurant chains, industrial facilities and other businesses through the use of video and two-way audio surveillance.
Staffing Westec’s monitoring centers are highly trained, certified and licensed intervention specialists whose focus is to diffuse situations and create safe environments. Westec’s specialists participate in one of the most rigorous training programs in the industry, receiving more than 300 hours of training in intervention techniques, crisis management and remote conflict resolution and customer service. Many have extensive law enforcement and military backgrounds. In addition to the training program, every specialist is reviewed weekly and periodically tested on their procedural knowledge.
Working from a customer-designed plan, the Customer Service Specialist conducts random and/or scheduled remote site visits called Remote Tours to customer locations. These experts use their training in situation analysis and customer service to monitor activity at customer sites—creating a remote security presence. Each tour is documented for monthly customer reports.
Westec’s Operational Audit Specialists are trained to see operational inconsistencies at your business using Westec’s remote management technology. With customer-defined performance metrics and reporting evaluations, these industry-experienced professionals observe employee productivity, company policy adherence, and regulatory compliance, inventory levels and customer traffic patterns by reviewing POS data as well as real-time and archived video. Westec’s Operational Audit Specialists concentrate in their industry of expertise giving which strengthens the audit process and gives customers a better evaluation.
Copyright 2006 Westec InterActive