Westec’s iVR products are backed by the company’s proprietary Remote Management System (RMS) that turns an existing digital video security system in an enterprise-wide robust, managed video and data network, providing invaluable information for security, marketing and operations functions. RMS is an effective network watcher that stays in constant communication with every iVR to ensure it is operating correctly.
With technology operating at the optimum level, additional business operations services and non-security applications can be safely layered on the network. Non-security solutions can include Media Display Systems, allowing companies to run rich multimedia content to publicly displayed monitors to Intelligent Video, providing real-time data on customer traffic, queuing, buyer patterns and much more.
Securely Manage iVRs
At the core of Westec’s RMS platform is its concept of digital video recorders as manageable devices on the network. The RMS platform allows constant bi-directional communication between Westec’s Monitoring Centers and installed systems on the network, enterprise-wide. The unique RMS network works with static or dynamic IP addresses supporting almost every form of public or private IP network connectivity.
RMS communicates with the remote sites on a schedule every 5 minutes to near real-time for Health Management. These communications offer complete system health checks alerting Westec’s technical support specialist to any exceptions. The RMS communication channel is a bi-directional application that is self-aware upon site installation. The architecture of the application supports remote technical support virtually eliminating truck rolls to the site.
Remotely Managing iVRs Reduces Costs and Time
The RMS customer portal allows for remote Web-based management of all iVR configuration settings, remote user management and access levels. RMS manages site customer contact lists, camera settings, store hours, site data, local police contacts and much more. Managing content is easy and can be updated centrally and transmitted to a single iVR or to the entire customer enterprise in real-time. This gives users the ability to remotely manage from one to all of their sites from Westec’s SSL encrypted online Customer Portal.
Centralization of Site Data
RMS communicates with the remote sites enterprise wide pushing configuration
- » Centralize IP Address
- » Connectivity Check
- » Centralize Data Logs
- » Centralize Meta Data
- » Push User Data
- » Push iVR Configuration
Copyright 2006 Westec InterActive